Privacy Policy

Privacy Policy – Fragrant Harbour Logistics (FHL)

Last Updated: [26-05-2025]

Fragrant Harbour Logistics (“FHL”, “we”, “our”, “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you interact with us through our website, Facebook ads, WhatsApp, email, or other communication channels.

1. Information We Collect

We may collect the following types of information when you contact us:

Your name
Contact details (e.g. phone number, email, WhatsApp)
Delivery and collection addresses
Shipment details (e.g. items, weight, volume)
Any other information you voluntarily provide

2. How We Use Your Information

We use the information collected for:

Providing shipping, moving, and logistics services between the UK and Hong Kong
Preparing quotations and invoices
Arranging collections, deliveries, and customs documentation
Customer service and communication
Legal or regulatory compliance

3. Sharing Your Information

We do not sell or rent your personal information. We may share your details only with:

Our logistics partners, shipping lines, or customs agents (for service fulfilment)
Our trusted service providers who help us operate (e.g. IT support, storage facilities)
Government authorities if required by law

4. Data Security

We take reasonable measures to protect your information from loss, misuse, or unauthorised access.

5. Data Retention

We will keep your information only for as long as necessary to provide our services and comply with legal obligations.

6. Your Rights

You have the right to:

Request a copy of the personal information we hold about you
Request correction of inaccurate information
Request deletion of your data (subject to legal and contractual obligations)

7. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact us at:

📧 info@fragrantharbour.co.uk
📞 +44 7467 653500